09/09/21
COVID UPDATE
Please note that although our doors are currently locked due to patient safety reasons, we continue to remain open and are still seeing patients. Our GP appointment system has changed - initially a telephone triage appointment followed by a face to appointment if deemed clinically necessary by your GP.

We are experiencing a significant increase in people contacting the practice on a daily basis with a large proportion of patients requiring face to face appointments. This has gone from circa 150 calls a day before the pandemic to now sometimes in excess of 500 a day. The knock on effect of the pandemic, and reduction in other services, also means patients are turning to their local GP practices in greater numbers to manage their condition. Our practice staff are prioritising those in most clinical need for urgent on the day presentations and doing their very best to answer all these calls but on occasions this just isn’t possible. This is understandably very frustrating for patients as well as our GP practice staff, particularly as we are also experiencing staff shortages due to infection or being identified as a close contact.

We are reaching out to ask that you are patient, respectful and courteous to all our staff as we are doing the very best we can.

OPENING HOURS
Monday - Friday 8am - 5.30pm and we are closed everyday between 1 - 2pm.

2021-22 Public Holidays
Please note the surgery will be closed on the following dates:
Friday 17th September 2021
Monday 20th September 2021
Monday 27th December 2021
Tuesday 28th December 2021
Monday 3rd January 2022
Tuesday 4th January 2022

Training Afternoons
Our surgery takes part in Protected Learning Time (PLT) when the surgery is closed for an afternoon to allow us carry out staff training and learning and professional development for the whole team.
The next PLT is on date to be confirmed 12.30pm – 5.30pm
If you require urgent medical attention during this time which cannot wait until the following day, please telephone the Ayrshire Urgent Care Service on 01563 826930. They will provide a clinical assessment if required and if you need to be seen by a GP, your GP Practice will contact you directly.

Face mask Exemption Information for Travel
Please do not contact your GP Practice to ask for face covering exemption letters as this is not something that your GP can provide.

As per Scottish Government guidelines exemption certifications are not required, however, should you need this for travel purposes for any Airline you can request a free face covering exemption card by phoning 0800 121 6240 or through the NHS Scotland exemption card website. Face Covering Exemption Card Scotland

SPIRE
Please click on the link below for more information, to access the opt out form and the FAQs
https://spire.scot/my-choices/

APPOINTMENTS
Please be reassured that our practice continues to remain open and due to the COVID-19 Pandemic we kindly ask all our patients to follow this guidance:
  • Do not attend the surgery unless you have been telephone triaged by a doctor who has specifically asked you to.
  • Everyone attending the surgery must now wear a mask.
  • Please only order the medicines that you need, this can be done via this website, via our prescription telephone line, or directly with your pharmacist and allow at least FIVE days from ordering your medicine to collection from the Community Pharmacy.
  • If you have a new continuous cough, fever, change in or loss of sense of taste or smell, or if you have had contact with someone with coronavirus DO NOT attend the surgery or pharmacist.
  • If you have coronavirus symptoms and can't manage these at home please telephone 111, if you have coronavirus symptoms and need advice, please visit www.nhsinform.scot/coronavirus for more information and details of how to manage your symptoms at home.

THE WAY YOU ACCESS URGENT CARE HAS CHANGED
  • For conditions where you would have previously attended A&E (if not immediately life threatening) you must now phone NHS24 on 111
  • You will then be triaged and either advised to self treat, seek care at your local pharmacy or optician, contact your own GP or be given an appointment to A&E.
  • If you are told you need to see your GP then this will be within a 3-5 day time frame.
  • 999 should still be called for life threatening emergencies.
  • Out of hours contact remains 111.

Recent Changes
Dr Stefan Hindmarsh returned in August 2021 to complete the final year of his GP training with us.
Dr Jessica Elliot has joined the Practice as a GP Trainee in August 2021 for her fist year of GP training.
Dr Jennifer Shennan will return for her final year of GP training in August 2022.

VACANCIES
We currently have no vacancies

MULTI-DISCIPLINARY TEAM
We have a Clinical Pharmacist, Physiotherapist, Community Link Worker and Mental Health Practitioner based at the surgery. Our dedicated team of Patient Advisors have now all been fully trained in sign-posting so they will ask for brief details on the reason you wish to make an appointment in order that they book the most appropriate clinician for you. Please be assured that everyone who works at the practice is bound by the same confidentiality agreement.

Updating Records
We are currently updating our database & would be grateful if you could provide us with your email address, either via the contact us page or by giving this to one of our Patient Advisors.

Current Prescribing Advice for Cannabis Based Products for Medicinal Use
Click on this link to read the review of recent evidence
Review of recent Evidence for Cannabis Based Products